Installing DCM

Data Content Manager is a Now certified application by ServiceNow and distributed to different ServiceNow instances via the ServiceNow Store. Installation happens separately in every instance where it’s supposed to be used.

Installation includes three steps:

1. Settings up entitlements through the ServiceNow Store
2. Installing the application from “Application Manager” on the target instance
3. Completing the Guided Setup after initial installation.

1. Get the App from the ServiceNow Store

1. Go to ServiceNow Store and Login with your ServiceNow ID
   • Please note, you ID must to connected to the ServiceNow instances you are planning to install DCM
2. Find Data Content Manager application from the Store: search for “DCM” or use the link above
3. Click “Request App” for Production installation OR “Try Now” for a non-production install with a trial version
4. Accept all terms and conditions
5. Set the entitlements either by allowing installation to all instances or selecting which instances are allowed to install DCM
6. Confirm everything

2. Install DCM into the target instance

1. Login to your target ServiceNow instance with admin permissions.
2. Go to Admin Center –> Application Manager
3. Search for “DCM”
4. If you cannot find DCM, click “Sync now” and wait until new entitlement data from the Store is synced to your instance
5. Then search again and open the Data Content Manager application from the list
6. Click “Install”
7. Wait for approximately 10-15 minutes for the installation to complete

3. Go through the DCM Guided Setup

1. Once the initial installation is complete, refresh your browser window to refresh the Navigation menu
2. Search for “DCM” in the Navigation filter
3. Scroll down until you find Basic Setup –> Guided Setup.
4. Click “Get Started” from the top right corner when you open this page for the first time.
   • Later on you’ll see a “Continue” button instead.
5. Start with the “Basic Setup”
   • These tasks must be completed before starting to use DCM
6. Review other setup tasks: For trial or simple testing, none of the other tasks are mandatory
   • Advanced Setup – mainly used when a little later
   • Data Domains and Tiers – part of DCM workshops, creates the basis for reporting and governance
   • Add-ons, etc. – Different ways to expand DCM usage outside its core
   • After Upgrading DCM – only relevant when upgrading from a previous DCM version

DCM Setup for Trials

For trial installations you can check an introductory video below. This video only covers the mandatory steps to get things started.

For production installations we recommend going through all the steps in the DCM Guided Setup, but for trials, you’re good to go with only couple of mandatory steps and relying on default settings.